How to choose a laboratory?

How many of us have even noticed that one standalone pathology center in our locality? The rate at which such centers are mushrooming in India, every street is bound to have one soon. For a country which relies on sick care over preventive, the need for blood and urine tests is generally a physician recommendation at the “n th” hour and then running to that standalone laboratory in their locality becomes the only option for majority. Does that lead to a desirable patient outcome each time? Only time can tell. Word-of-mouth is the strongest brand ambassador here. People compare experiences, outcomes and expense incurred to draw a judgment. But, is there anything beyond this?

“Laboratory testing cycle” is a concept inherent to every diagnostic test ordered and includes three phases; pre-analytical, analytical and post-analytical; basically from the time a recommendation is drawn, to sample collection, to the time the report is received. Each stage is prone to its own set of errors and the rate depends on the Quality Management System (QMS) adopted by the laboratory.

So, as a common man, what can you check or notice?

Laboratory certifications– Quality certifications like NABL and CAP are the high trust garnering factors

Value for money– Remember diagnostics is just the starting point and controlling cost without compromising on quality is the need

Turnaround time (TAT)– Whether it is for an annual preventive check up or an ongoing symptom-related diagnostic need, nobody likes the buffering stage of waiting forever for their blood test reports. Ensure the laboratory sticks to its timelines and promise

Technology– Automations and minimal manual intervention makes the entire process highly sensitive and error-free

Reporting accuracy– This is the crucial factor for correct diagnostics which then culminates in designing management/treatment strategies. Look for this

Presence of experienced professionals– The knowledge that comes through experience as well as interpretational skills is a big deal

Test menu and comprehensiveness– A test package generally works better in terms of monetary saving and drawing a comprehensive health summary over individual tests. Decide well

Quality of service– There is nothing better than having the sample drawn at the convenience of your home and reports delivered back at your place. Check for home collection

The checklist may look daunting, but your right to question and your service experience become your strengths to draw decisions. Next time you walk into that pathology/diagnostic center;

Look around, ask questions…. Before that needle hits your vein, you have the time to ensure your decision comes from a good place !